Last Updated: May 26, 2026
frosted-cities is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with data protection principles and your rights under these regulations.
frosted-cities acts as the data controller for personal information collected through our website and educational programs.
Contact Details:
frosted-cities
45 Buchanan Street
Glasgow G1 3HL
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases:
We adhere to the following data protection principles:
You have the following rights regarding your personal data:
You have the right to request access to your personal data and receive information about how we process it.
You can request correction of inaccurate or incomplete personal data.
You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
You can request that we restrict processing of your personal data in specific situations.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significant effects. We do not currently engage in automated decision-making.
Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two further months in complex cases.
You will not normally have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive, or excessive.
We implement appropriate technical and organizational measures to ensure data security, including:
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.
We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Given that our programs serve children and teenagers, we take extra precautions when processing children's data. We obtain parental consent before collecting personal information from children under 13 and provide parents with control over their child's data.
We work with carefully selected third-party service providers who process data on our behalf. All processors are bound by data processing agreements ensuring they handle data in compliance with GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Typical retention periods include:
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: frosted-cities.com
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated to affected individuals.
For questions about our GDPR compliance or to exercise your data protection rights, please contact us at [email protected].