Privacy Policy

Last Updated: May 26, 2026

Introduction

frosted-cities ("we," "us," or "our") is committed to protecting the privacy of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our programs.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Enroll in our programs
  • Contact us via email or forms
  • Subscribe to communications
  • Participate in surveys or feedback requests

This information may include names, email addresses, student age, contact details, and program preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process enrollment requests and manage program participation
  • Communicate with parents and students about programs and schedules
  • Send administrative information, updates, and confirmations
  • Respond to inquiries and provide customer support
  • Improve our website and educational programs
  • Comply with legal obligations and protect our legal rights

Children's Privacy

Our educational programs serve children and teenagers. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. All enrollment and communication is handled through parents or legal guardians.

Parents have the right to review, delete, or refuse further collection of their child's information by contacting us at [email protected].

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With service providers who assist in operating our programs (e.g., email platforms, payment processors) under strict confidentiality agreements
  • When required by law or to protect rights and safety
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Student records are maintained for the duration of program participation and for a reasonable period thereafter for administrative purposes.

Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

frosted-cities
45 Buchanan Street
Glasgow G1 3HL
United Kingdom
Email: [email protected]